TY - BOOK AU - Krizan,A.C. AU - Jones,Carol Larson AU - Merrier,Patricia TI - Business communication SN - 0324225369 PY - 2005/// CY - Mason, Ohio PB - Thomson/South-Western KW - Business communication N1 - Includes passcode to InfoTrac College Edition, the Online Library (WWW.infotrac-college.com); Includes bibliographical references (p. 642) and index ER -