TY  - BOOK
AU  - Locker,Kitty O.
AU  - Kaczmarek,Stephen Kyo
TI  - Business communication: building critical skills 
SN  - 9780071259491
PY  - 2007///
CY  - New York
PB  - McGraw-Hill
KW  - Business communication
N1  - Includes bibliographical references and index
ER  -