TY  - BOOK
AU  - Goodall,H.Lloyd
AU  - Goodall,Sandra
TI  - Communicating in professional contexts: skills, ethics, and technologies 
SN  - 0534632297
PY  - 2006///
CY  - Belmont, CA
PB  - Thomson/Wadsworth
KW  - Business communication
N1  - Includes bibliographical references (p. [365]-373) and index
ER  -