TY  - BOOK
AU  - Nilson,Carolyn D.
TI  - Lunch and learn: creative and easy-to-use activities for teams and work groups 
SN  - 9780787975432
PY  - 2006///
CY  - San Francisco, Calif.
PB  - Pfeiffer
KW  - Communication in personnel management
KW  - Employees
KW  - Training of
KW  - Group facilitation
KW  - Organizational learning
KW  - Teams in the workplace
N1  - "An Essential Tools Resource"--back cover; Communication. e-Communication -- Feedback -- Information -- Listening. Customer Service. Customer differentiation -- Customer expectations -- Customer satisfaction -- Customer service training -- Customer training. Performance. Change -- Ethics -- Goals -- Priorities -- Recognition and rewards. Problem solving. Conflict management -- Creativity -- Self-directed learning -- Time management -- Valuing differences. Teams. Alignment -- Building a team -- Needs of team members -- Strategies of teamwork -- Team resources -- Team vision
N2  - Lunch and Learn is filled with ready-to-use activities designed for full-time trainers, managers, team leaders, supervisors, and anyone else who acts as a trainer within their organization. The activities are on-the-job learning sessions that explore targeted topics relevant to almost any team or group. Each of the 25 sessions is a short 55-minute learning experience that is based on the best principles of discussion and reflection, creative thinking, problem solving, and action planning. All of the book's activities are organized in a step-by-step fashion and include everything a session leader needs to conduct a successful learning event, from discussion starters and activity handouts through suggestions for wrapping up the session
ER  -