TY  - BOOK
AU  - Graham,Ben B.
TI  - Detail process charting: speaking the language of process 
SN  - 0471653942
PY  - 2004///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Benchmarking (Management)
KW  - Industrial organization
KW  - Charts, diagrams, etc
KW  - Organization charts
KW  - Organizational effectiveness
KW  - Reengineering (Management)
N1  - Includes bibliographical references and index; Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories
ER  -