TY  - BOOK
AU  - Aken,Joan Ernst van
AU  - Berends,Hans
AU  - Bij,Hans van der
TI  - Problem-solving in organizations: a methodological handbook for business students 
SN  - 9780521869768
PY  - 2007///
CY  - Cambridge
PB  - Cambridge University Press
KW  - Problem solving
N1  - Includes bibliographical references (p. 174-180) and index
ER  -