Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack.
Publication details: Thousand Oaks, Calif. : Corwin Press, 2005.Edition: 2nd edDescription: xiii, 152 p. ; 24 cmISBN:- 1412913403
| Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Manila Tytana Colleges Library CIRCULATION SECTION | CIR LB 3011.5 K67 2005 (Browse shelf(Opens below)) | Available | 019116 | |
| Manila Tytana Colleges Library CIRCULATION SECTION | CIR LB 3011.5 K67 2005 (Browse shelf(Opens below)) | Available | 023758 |
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| CIR LB 3011 S76 2005 Best classroom management practices for reaching all learners : what award-winning classroom teachers do / | CIR LB 3011 S76 2005 Best classroom management practices for reaching all learners : what award-winning classroom teachers do / | CIR LB 3011.5 K67 2005 Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / | CIR LB 3011.5 K67 2005 Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / | CIR LB 3012 C43 2005 Building classroom discipline / | CIR LB 3012 C43 2008 Today's best classroom management strategies : paths to positive discipline / | CIR LB 3012 C43 2008 Building classroom discipline / |
Includes bibliographical references (p. 139-145) and index.
Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics.
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